TERMS AND CONDITIONS:
Before buying a CakePro printer
A CakePro printer will print amazing full color prints on most food substrates (Directly to Food), thereby replacing the more tedious approach of printing to edible paper, then applying the edible paper to the food. It also therefore allows your customer to taste just your food, without the extra layer of edible paper influencing taste or texture – you will love it! Printing can be done to any non-oily, flat food surface. There is a learning curve to Direct to Food printing. It takes time and experimentation to become proficient and knowledgeable, and we are here to help with an initial onboarding/training call, and support as needed.
CakePro printers are built to order, sales are final and no returns or refunds are permitted. All issues must be remedied per warranty.
The secret to Direct to Food printing success is proper printer maintenance:
Proper Printer Maintenance takes 5-10 mins, details are included in our instruction manuals (print nozzle test / print head cleaning / flushing), and can be done daily as part of your standard operating procedures (SOP), or weekly/monthly if the printer is in daily/frequent use.
Edible Ink will clog if not used often, especially if the printer is left idle for a few days or proper maintenance is not conducted. There are many unclogging procedures available to you (including the printer’s self-cleaning function, cleaning cartridges that we provide, and/or a more forceful manual flush with our food grade flush system).
Never take customer orders until you have learned how to use the printer.
Required: Windows 7 or higher Computer (PC) with an available USB port, as well as artwork design software of your choice like Gimp, Adobe Photoshop, Adobe Illustrator or CorelDRAW, even simple software like Microsoft Word.
INKEDIBLES warrants the INKEDIBLES direct-to-food inkjet printer (“unit”) to be free from defects in workmanship and materials (warranty does not include printing head, ink cartridges or capping station which are subject to wear and tear and/or consumable over time).
The warranty is valid for a period of one year from date of purchase for parts and labor provided that the unit is properly maintained and operated under normal use. This warranty does not authorize any on-site repair and is considered to be a “depot” warranty which requires that the unit or defective part must be returned freight prepaid to INKEDIBLES in Irwindale CA for repair.
Replacement parts such as print heads are available from either INKEDIBLES and/or various alternative suppliers.
Should a return for repair be necessary, INKEDIBLES will provide assistance locating an approved shipping company. The unit must be insured for the full retail value. If the unit is shipped by a non-approved company or is not in original packaging when it arrives, INKEDIBLES reserves the right to refuse the shipment. These steps eliminate potential for damage in shipping.
Although every effort has been made to provide accurate specifications, INKEDIBLES does not assume any liability for damages, whether consequential or incidental, that may result from the use or misuse of this product or from damage caused by unit modifications made by the user.
INKEDIBLES reserves the right to alter specifications in the manufacture of its products.
It is understood and agreed that INKEDIBLES ’s liability in contract, in tort, under any warranty, in negligence, in strict liability or otherwise shall not exceed the return of the amount of the purchased price paid by Buyer. Not withstanding the foregoing provision, under no circumstances shall INKEDIBLES be liable for special, indirect or consequential damages (including loss of profit).
The price stated for the equipment is a consideration in limiting INKEDIBLES ’s liability. No action regardless of form, arising out of the transactions under this Agreement may be brought by Buyer more than two (2) years after the cause of action has occurred. Our warranty as specified is exclusive and no other warranty, whether written or oral, is expressed or implied. INKEDIBLES specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.
This warranty initiates from date of shipment to original customer. It is non-transferable.
This warranty does not extend to the print head or expendable parts such as dampers. This warranty does not cover a unit that has been subject to misuse, neglect, negligence, accident, or unit that has been operated in any way contrary to the manual and operating procedures specified by INKEDIBLES.
This warranty does not apply to damage resulting from improper maintenance, lack of proof of maintenance as outlined by INKEDIBLES, improper shipping, damage caused by disasters, such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-INKEDIBLES products, or service other than by INKEDIBLES .
Written authorization must be obtained from INKEDIBLES before any unit or part will be accepted.
Replacement parts are sent out via standard freight carriers such as UPS / FEDEX / USPS. Parts sent out prior to receiving a defective Unit or part from the customer will be sent C.O.D., cost plus freight. Upon return of defective part, if it is deemed that the part was not damaged by customer but failed, the cost of the replacement part will be refunded.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON- INFRINGEMENT OR FITNESS
FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF
IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED
WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS
STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER
PERSON OR FIRM ARE VOID. IN THE EVENT THE REMEDIES ABOVE FAIL, DTG PRO ’S
ENTIRE LIABILITY SHALL BE LIMITED TO A REFUND OF THE PRICE PAID FOR THE
PRODUCT COVERED BY THIS LIMITED WARRANTY. EXCEPT AS PROVIDED IN THIS
WRITTEN WARRANTY, NEITHER DTG PRO NOR ITS AGENTS SHALL BE LIABLE FOR ANY
LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THIS
PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER